What Our Customers Say
"We've already recommended a friend to sell their own home with them!"
Everyone starts off as a first home buyer and because it's such a huge financial decision it can be a very daunting process. Tui and Ray MacDonald had been in the market for a new home in Tauranga for over six months, but were having trouble finding anything that met their requirements. After obsessively searching during the final three months, the MacDonald's happened to see a house listed with Lovell Real Estate in the Property Press.
"After viewing the house we immediately knew it was the house we wanted so started negotiations from there. All along Sue made sure we knew that she was negotiating to get the best price for the seller and the best price we could afford, and we really valued her honesty. After smooth negotiations we settled on a realistic price that we could afford and now we're the proud owners of a new home!"
"The great thing about working with Lovells is that they're salary paid - this means they are not motivated by commissions like some real estate agents. They also really listened to us, and didn't hide anything when they were showing us the property. Their whole philosophy is built on honesty and this was really apparent when we dealt with them. They were also extremely accommodating with even the smallest of queries, which is very reassuring when you are buying a new home. If we were selling a home we would definitely consider using them again, because we know they are very proactive and their honest, no-pressure approach would be very attractive to potential buyers. In fact, we've already recommended a friend to sell their own home with them!"
Tui and Ray MacDonald
Sue and her husband Bruce are property investors experienced in dealing with real estate agents. So when they were considering listing one of their Tauranga rental properties, Sue immediately started calling local real estate agents to get recent market information. Sue phoned a couple of agents who didn't thrill her with their approach, but then she called Stuart of Lovell Real Estate. Within 3 days Stuart had provided Sue with detailed market information including spec sheets with listing and selling prices of houses in the area.
"The market information that Stuart provided proved invaluable and when we finally decided to sell the property we didn't hesitate in approaching Stuart. Selling our property with Lovell Real Estate was an absolute breeze - it sold in three weeks and on top of this was the superb level of service we received. As property investors we deal with real estate agents on a regular basis and we can definitely say that Stuart went above and beyond the call of duty. We were not living close to the property and Stuart made trips on several occasions to meet us at locations that were more convenient for us. He even watered the plants for us!
Because we are involved in the property industry our expectations are high - probably higher than normal home owners, yet Stuart exceeded our expectations and performed above and beyond the call of duty. We have no hesitation in recommending Stuart and the Lovell Real Estate team to anyone considering selling their property."
Bruce & Sue
"Overall we are very happy with the service we have received at Lovell Real Estate"
Meet Duncan and Jocelyn Weir who have been home owners of several Tauranga properties for a number of years. The Weirs first came into contact with Lovell Real Estate when selling their home back in 2002. Originally listed with another real estate agent, the Weirs were frustrated that their agent was not performing. Enter Sue from Lovell Real Estate:
"Sue happened to sell us our new home conditional on our existing home being sold. That's when Sue saw the opportunity instantly alleviate our problems by showing her vendor through our home. Her proactive approach resulted in what could be described as a house swap, and it resulted in a win for us and a win for Sue's vendor and a double win for Lovell's!"
"Three years later we wanted to put our home on the market, so this time we went directly to Sue. Sue's efforts got us a sale within 6 days and it was so close to conditional as you could get! Then when the property we were looking at with another agent fell through, we approached Sue again. Hunting for a house is a real pain, and takes a lot of time and effort. We knew exactly what we wanted - so when we talked to Sue she narrowed our requirements down to one house she knew of. She was right on the nose. We viewed it on Sunday and were so pleased that we put an offer in on Monday!
The team at Lovell Real Estate are paid salaries, and unlike commission based real estate agents, they have absolutely no reason to be motivated solely by their back pocket. This also shows in their team work - on occasion when Sue was away, we were able to deal with other members of the team without any conflict of interest and they were extremely helpful and forthcoming. Overall we are very happy with the service we have received at Lovell Real Estate and feel that Sue has a real personal interest in helping her clients above and beyond the role of her job and career."
Jocelyn & Duncan Weir